Returns
We accept returns and exchanges. You must contact us at info@alterosa.it and ship the item back  within 30 days of delivery. You are responsible for return shipping costs.

To be eligible for a return, your item must be returned in the original condition.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will  be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@alterosa.it.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to: ALTEROSA, VIA GIUSTI 2 , 73040 LEUCA LE, Italy

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.